/Support

Need help with MyKoi?

We are here to help you get the most from the MyKoi app. Reach out to our support team directly or review the quick tips below to solve common issues.

Contact the support team

Email us at info@thekoicompany.com with any questions, billing issues, or bug reports. We read every message and aim to reply within two business days.

Send an email

Quick troubleshooting

  • Make sure you are using the latest version of the MyKoi app.
  • Check your internet connection before syncing pond or koi data.
  • Restart the app to clear any cached session issues.

Account & billing help

Need to update your subscription, manage invoices, or request data exports? Email the support team and include your registered email address so we can locate your account quickly.

Send an email

Share feedback

We love hearing ideas that make koi care easier. Tell us what you would like to see next so we can shape the roadmap.

Send feedback

What to include in your message

  • Your name and account email address.
  • The koi or pond feature you need help with.
  • Screenshots or steps to reproduce an issue, if applicable. This helps us resolve your request faster and keeps your koi collection safe.